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Repair Information

If your luggage develops a fault or needs to be repaired you'll find details below of the procedure.

Warranties do not cover airline damage, misuse or general wear and tear, so, for example, if your case has become cracked or ripped while in transit then you should make a claim against the airline as soon as possible. 

Within 30 Days

If your luggage develops a fault in the first 30 days then we will collect it free of charge and have the item inspected by the manufacturer.  If it is deemed faulty then we will offer you a replacement or refund.

After 30 Days & Before 6 Months

If your luggage develops a fault after 6 months then please contact the manufacturer's repair company so they can inspect the case to conclude if there is a manufacturing defect.  This is often the quickest way to get the problem resolved.  Alternatively if you would like us to handle the warranty claim on your behalf then you can send the item back to us and we will liaise with the manufacturer to inspect the case.  We'll then send the bag back to you free of charge.

The contact details for repair centres are below:

Samsonite: 

  • K2 Global
  • Unit A, Boyn Valley industrial Estate,
  • Boyn Valley Road
  • Maidenhead
  • Berkshire
  • SL6 4EJ
  • 01628 591180

American Tourister: 

  • K2 Global
  • Unit A, Boyn Valley industrial Estate,
  • Boyn Valley Road
  • Maidenhead
  • Berkshire
  • SL6 4EJ
  • 01628 591180

Delsey:

  • Delsey Service Centre UK
  • 4 Blenheim Court
  • Hurricane Way
  • Wickford
  • Essex
  • SS11 8YT
  • 01268 571100

Bric's:

  • K2 Global
  • Unit A, Boyn Valley industrial Estate,
  • Boyn Valley Road
  • Maidenhead
  • Berkshire
  • SL6 4EJ
  • 0162 859 1182

Briggs & Riley:

  • K2 Global
  • Unit A, Boyn Valley industrial Estate,
  • Boyn Valley Road
  • Maidenhead
  • Berkshire
  • SL6 4EJ
  • 0162 859 1182

Eminent:

  • St C Travel Goods
  • 26 Star Road
  • Partridge Green
  • West Sussex
  • RH13 8RA
  • 01403 710717

QUBEd:

  • St C Travel Goods
  • 26 Star Road
  • Partridge Green
  • West Sussex
  • RH13 8RA
  • 01403 710717

Ted Baker:

  • Pelham Leather Goods
  • Centennial Park,
  • 110 Centennial Ave
  • Elstree
  • WD6 3SB
  • 020 8731 3500

Radley:

  • Pelham Leather Goods
  • Centennial Park,
  • 110 Centennial Ave
  • Elstree
  • WD6 3SB
  • 020 8731 3500

Eastpak:

  • VF Northern Europe
  • Returns Department
  • V.F Northern Europe Ltd
  • Park Road
  • Calverton
  • Nottingham
  • NG14 6GA
  • 0155 965 6565

Victorinox:

  • K2 Global
  • Unit A, Boyn Valley industrial Estate,
  • Boyn Valley Road
  • Maidenhead
  • Berkshire
  • SL6 4EJ
  • 01628 591182

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