If your luggage develops a fault or needs to be repaired you'll find details below of the procedure.
Warranties do not cover airline damage, misuse or general wear and tear, so, for example, if your case has become cracked or ripped while in transit then you should make a claim against the airline as soon as possible.
Within 30 Days
If your luggage develops a fault in the first 30 days then we will collect it free of charge and have the item inspected by the manufacturer. If it is deemed faulty then we will offer you a replacement or refund.
After 30 Days & Before 6 Months
If your luggage develops a fault after 6 months then please contact the manufacturer's repair company so they can inspect the case to conclude if there is a manufacturing defect. This is often the quickest way to get the problem resolved. Alternatively if you would like us to handle the warranty claim on your behalf then you can send the item back to us and we will liaise with the manufacturer to inspect the case. We'll then send the bag back to you free of charge.
The contact details for repair centres are below:
Briggs & Riley: