General Suitcase & Luggage Warranty Information

General Warranty Information

Each week we receive calls and emails asking us what is covered by suitcase warranties.  Nearly all suitcase manufacturers offer a limited warranty and we will explain what is and isn't covered in 2 sections below: Suitcase Components and Suitcase Shells.  This article is meant as general guidance and manufacturers will inspect the case and reserve the right to reject claims if they feel the damage has not been caused in ‘general wear and tear’.

Suitcase Components

Suitcases manufacturers rigorously their products to meet the needs of modern travellers, but occasionally a component can break such as a zip, a handle, telescopic trolley handle, integrated lock or wheels.  In these instances the manufacturer will inspect the product during the warranty period and either fix or replace the product.

Suitcase Shells

An important aspect of warranties that all travellers should be aware of, especially air travellers, is the suitcase shell (both hard-sided or soft-sided).  Most warranties do not cover damage to the shell of a suitcase unless it is caused by a manufacturing defect.  Manufacturers put their cases through stringent tests, but if a case is subjected to extreme stress during travel, such as coming in contact against a sharp object at force, then cracks and rips can occur. We receive calls from customers in this situation who are unaware of warranty conditions, so we recommend the following steps:

• Check your suitcase when you collect it from the baggage carousel or before you leave the airport. 
• If you discover that your hard-sided suitcase is cracked or your soft-sided suitcase ripped whilst in the care of the airline, then you should go to the airline desk and make a claim for the damage by filling out a Property Irregularity Report (PIR). 
• You should also contact the manufacturer of the suitcase and ask them to perform an inspection to find out if the damage has occurred from a manufacturing defect.  This means you are covered if the airline accepts responsibility for the damage or if the manufacturer finds a manufacturing defect.

There are some manufacturers who offer guarantees that include damage caused by airlines, for example Briggs & Riley and certain products by Victorinox.

Your Go Places order confirmation email acts as your proof of purchase for warranty claims.

Which? have written a good article on luggage that has been damage by airlines: https://www.which.co.uk/consumer-rights/advice/the-airline-has-lost-or-damaged-my-bag-what-can-i-do

More information on specific manufacturer warranties:

Samsonite: https://www.samsonite.co.uk/our-guarantee/our-guarantee.html

Delsey: http://www.delsey.com/fr/en/c/delsey-warranty

Eastpak: https://www.eastpak.com/uk-en/warranty/

Briggs & Riley: https://www.briggs-riley.com/customer-care/lifetime-guarantee/

Victorinox: https://www.victorinox.com/uk/en/Service/Product-Support/Travel-Gear/Travel-Gear-Warranties/cms/service-travel-gear-warranties

American Tourister: https://www.americantourister.co.uk/our-guarantee.html

Caribee: http://www.caribee.com/warranty-c1znd