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Privacy Policy

This privacy policy sets out how St C Travel Goods Ltd (trading as Go Places) uses and protects any information that you give Go Places when you use this website. St C Travel Goods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We comply with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

St C Travel Goods Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

When you place an order or create a user account we collect the following information:

  • name
  • address
  • email address
  • phone number

What we do with the information we gather

  • It enables us to fulfill your order.
  • Provides you with updates on your order or enquiry.
  • It allows our courier, DPD Local or UK Mail, to provide you with delivery information updates via text or email and contact you during the process of delivery.
  • To send newsletters and details of offers that we believe would be of interest to you.
  • When you place an order with Go Places we need to know your name, email address, billing address, delivery address, phone number and, if you are paying with a credit/debit card, your credit or debit card number and the card's expiry date.
  • A month after you have placed your order we will contact you by email through the Feefo review platform to request feedback on our service and the product(s) you purchased.
  • To display products that we believe are of interest to you when you are browsing the internet.  This is based on your acceptance of our Cookie Policy.  You can manage Cookies in the settings on your web browser.

    Who do we share your data with?

    Go Places does not and will not sell your personal data to any 3rd party.  Trust is crucial to our relationship with our customers.  We do use third party to provide specific services that enable us to run our day-to-day business:

    • Shopify - we use the Shopify ecommerce platform and in order to securely process your transaction we use Shopify Pay as the payment gateway and for fraud management.
    • Klarna - we use Klarna if you wish to apply for credit on your purchase.
    • Mailchimp - we use Mailchimp to send Go Places newsletters.
    • Feefo - Feefo is a third party reviews service who we ask to send review requests on our behalf.
    • DPD Local - we use DPD Local as a courier partner.
    • UKMail - we use UKMail as a courier partner.
    • Google - we use Google to show you products when you are browsing the internet that we think are of interest to you.  This is based on your acceptance of our Cookie Policy on our website.  
    • Facebook - we use Facebook to show you products when you are browsing the internet that we think are of interest to you.  This is based on your acceptance of our Cookie Policy on our website.
    • Twitter - we use Twitter to show you products when you are browsing the internet that we think are of interest to you.  This is based on your acceptance of our Cookie Policy on our website.
    • Criteo - we use Criteo to show you products when you are browsing the internet that we think are of interest to you.  This is based on your acceptance of our Cookie Policy on our website.

    We provide these processors only the information that is relevant for them to perform their specific services and they can only use your data for the exact purposes agreed in our contract.  If we stop using the services of any of these processors then your data will be deleted or rendered anonymous.

    Klarna

    In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain details of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

    General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Consent

    By submitting information to Go Places you consent to the collection and use of this information by Go Places and our Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal data

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

    Go Places
    St Christopher’s Yard
    26 Star Road
    Partridge Green
    West Sussex
    RH13 8RA

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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