No policy, extended guarantee, or any statement
on this site affects the consumers statutory rights.
Terms and Conditions
Placing of an order implies acceptance of these terms and conditions
St C Travel Goods Ltd trading as Go Places reserves the right to refuse an order without explanation.
A notice will be displayed on your web browser before you submit an order with St C Travel Goods Ltd. This contains important information such as a description, price and delivery charges of the good or services ordered. We suggest that you print off a hard copy of the notice or save a copy to your hard drive for your own records. St C Travel Goods Ltd does their best to ensure descriptions, colours and sizes are accurate, and are supplied on the understanding that sizes and capacities quoted are an approximation and for guidance only (subject to E & OE). In the unlikely event that an incorrect price is shown on our website. St C Travel Goods Ltd reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.
Cancellations You have the right to cancel your order up to the point of dispatch without penalty. Thereafter you may change your mind up to 14 days from receipt subject to the following conditions.
You must inform us and receive a returns number prior to returning any goods
You will be responsible for returning the goods to St C Travel Goods Ltd at your own risk and cost, therefore, we strongly recommend you use an insured delivery method.
Your product must be complete in original packaging, complete with any labels, keys and accessories, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product.
A proof of purchase must be supplied. ie a copy of your invoice.
You must return any free gifts which came with the product.
Carriage where charged for certain locations or premium service is not refundable
We will not refund any items that have been specially ordered to your individual specification or personalised.
We try to dispatch orders within 1-2 working days of receipt but if for any reason we cannot dispatch goods within 7 working days we will inform you by e-mail
Deliveries to offices, workplaces, public building etc are done so on the understanding that such deliveries are at the purchasers risk.
We must be informed within 48 hours if goods were received damaged in transit,
all parcels should be signed for 'unexamined'
If goods were received damaged we will refund return carriage.
Our carrier provides a 1 hour delivery window in 99% of deliveries, the customer should make somebody available to sign for the parcel upon delivery. In the event of a parcel being returned to us because the carrier has been unable to deliver due to refusal or failure of a person being available to sign for the parcel there will be an £12 charge to cover the cost of return carriage.
Extended Guarantees. Going Places guarantees your product for 12 months from the date of invoice against material and workmanship faults, this does not cover damage caused by your airline or carrier due to mishandling or by general misuse.
This guarantee is limited to repair, replacement or refund at the manufacturers discretion. In the event of a manufacturer offering an extended guarantee beyond 12 months, we will act as your agent subject to the following conditions.
At the manufacturers discretion your item will be repaired or replaced (this may be with an item of equivalent value). Going Places will not be liable for such extended guarantees and subject to the manufacturers terms in any case only a repair, replacement or credit shall be offered. We also reserve the right to pass on any carriage costs incurred.
The customer is responsible for the cost of carriage of any faulty item after 3 months from purchase date.
Placing of an order implies acceptance of our terms and conditions.
Complaints It is in our interest to deal with customer complaints fairly and promptly.
Any complaint you have can be mailed, faxed or telephoned to the address and numbers on our contact page. All complaints will be acknowledged within 3 working days of receipt and a decision made within a further 2 working days where the complaint is within our power.
Where the complaint addresses something beyond our control (e.g with the carriage of goods) the customer will be kept informed of the complaint progress.